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Order Status and Shipping

When is my order going to ship?

As soon as possible! Once your payment information is verified, all product orders made before 2:00 PM EST Monday through Friday (excluding US Federal holidays) will be packed and shipped on the same day the order is received. Products ordered after

What is Santo Remedio standard delivery time?

Our standard delivery time is 5-7 business days. Need it faster? Additional expedited shipping options are available during the checkout process. Please keep in mind that only if any of the products in the order are pre-ordered, the entire order will

How can I track my order?

The moment we ship your order, we’ll send you an email with your order’s tracking number. Simply click on the tracking number to follow your products as they make their way!. Please know that tracking sometimes takes a while to update. This does not

Which carrier will ship my order?

Santo Remedio offers various standard shipping options with major carriers including UPS, FedEx and USPS. We always choose the shipping solution that will allow us to get the products to you as quickly as possible. All orders are shipped with a verif

Do you offer free shipping?

Yes! Shipping is free on any order over $95 (after discounts). To qualify, your cart total must exceed that amount after discounts.

Do you offer Expedited shipping?

Yes! Santo Remedio offers various expedited shipping options. These options are available to customers on our website during the checkout process at an additional cost and should allow you to receive your products on the following business day, or wi

Do you ship outside the US?

We currently ship our products to the Continental United States, Puerto Rico, Alaska, the Virgin Islands, and Hawaii. We hope to expand our shipping reach to other Latin American countries soon. Stay tuned.

What if my package is damaged or an item is missing?

If your order was damaged in transit or an incorrect item arrived, email us at [email protected] or give us a call at 1-855-REMEDIO from Monday through Friday from 8:30 am to midnight and weekends from 8:30 am to 11:00 pm EST, and we will be

Can I change my shipping address for a newly placed order?

You can, as long as our warehouse hasn't processed it yet. We recommend that if you need to make any adjustments to your shipping address, you call us immediately at 1-855-REMEDIO, Monday through Friday, from 8:30 a.m. to midnight, and on weekends fr

Can I add or remove a product from a newly generated order?

An order cannot be edited. That is, we cannot add or remove a product from it. However, we can cancel it, as long as our warehouse has not yet processed it, and generate a new one with the desired products. We recommend that if you need to make any a