FAQs

A well-balanced diet and active lifestyle are great first steps toward good health. However, many people benefit from additional vitamins and minerals for optimal well-being. Our line of natural products and simple, proven solutions is the next step toward your best health.

Our dietary supplements and other products are considered safe to use with most medications. However, it is important to consult with your primary care physician before starting any supplement regimen, especially if you are pregnant, nursing, or likely to become so.

Many of our vitamins work best when taken with a small amount of food. Some of our products designed for digestive health work best when taken before a meal. Always consult the product directions before taking a new supplement.

Product information, such as Supplement Facts, How to Use, and Frequently Asked Questions, can be found on that product's specific page. But remember, we're always happy to answer your questions. Email us at [email protected] or contact our customer service team at 1-855-REMEDIO, Monday through Friday, 8:30 a.m. to midnight, and weekends, 8:30 a.m. to 11:00 p.m. Eastern Time.

All of our products have unique expiration dates stamped on the bottle. By law, we are unable to recommend that you use an expired product. We suggest you use our products within one year of being opened and before the expiration date. We cannot guarantee product potency one year after being opened or after the product has expired. Please keep in mind that our products do not contain preservatives.

Our product servings are based on serving size. Natural settling of the product in the bottle will occur after filling, but we guarantee you're receiving the correct number of servings as identified in the nutrition label on the container/bottle.

Of course! Santo Remedio products are also available on Amazon, Walmart, CVS, and Target. You can also find our products on social media through the official Santo Remedio and Doctor Juan accounts:

• TikTok: @misantoremedio_ / @drjuanjr
• Instagram: @mi_santoremedio/ @drjuanjr
• Facebook: @misantoremediooficial / @drjuanjr
  
  

All of our supplements have been formulated for adults 18 years of age or older. Please keep in mind that, in general, children should not regularly take supplements unless a healthcare professional recommends.

Just like you choose Santo Remedio products to achieve better health, Dr. Juan carefully selects key products that work well together as possible solutions for common health problems.

Dr. Juan personally designed these bundles based on scientific research and his knowledge and understanding of proven natural remedies.

Each Healthy Together Pack is a carefully selected group of products that serve specific goals or functions, such as maintaining blood sugar levels within normal ranges or improving bone and joint health. Healthy Together Packs are a convenient way to ensure you get the right mix of all your favorite Santo Remedio products. 

We do our best to keep all our items in stock and available for order. But due to the premium-quality and value of our products, we occasionally receive a higher volume of orders than expected and may run out of your favorite product. Please know that the manufacturing, sourcing, and shipping team is always working to get your item back in stock.

In the meantime, we can remove the unavailable item from your Pack, ship the available products as soon as you place your order, and send your out-of-stock item the minute it becomes available again. You can make a request for us to swap your out-of-stock item with a similar product relevant to your needs.

Feel free to email us at [email protected] or connect with our Customer Service team by phone at 1-855-REMEDIO from Monday through Friday, 8:30 am – midnight; or weekends from 8:30 am – 11:00 pm EST for any additional questions.

As soon as possible! Once your payment information is verified, all product orders made before 2:00 PM EST Monday through Friday (excluding US Federal holidays) will be packed and shipped on the same day the order is received. Products ordered after 2:00 PM will be shipped on the next business day.

Our standard delivery time is 3-5 business days. Need it faster? Additional expedited shipping options are available during the checkout process.

Please keep in mind that only if any of the products in the order are pre-ordered, the entire order will be shipped as soon as the product is available, typically 7 to 10 days after the order is processed. After that, the same delivery times described in the previous paragraph will apply.

The moment we ship your order, we’ll send you an email with your order’s tracking number. Simply click on the tracking number to follow your products as they make their way!

Please know that tracking sometimes takes a while to update. This does not mean that your order is stuck in transit. Our shipping carriers typically update tracking at certain intervals that reflect their stage of the delivery cycle.

Feel free to email us at [email protected] or connect with our Customer Service team by phone at 1-855-REMEDIO from Monday through Friday, 8:30 am – midnight; or weekends from 8:30 am – 11:00 pm EST for any additional questions.

Santo Remedio offers various standard shipping options with major carriers including DHL, FedEx, UPS, and USPS. We always choose the shipping solution that will allow us to get the products to you as quickly as possible. All orders are shipped with a verified tracking number to enable online tracking. We also offer expedited shipping at your request, an option you can choose when you check-out and pay for your product order

Yes! Shipping is free on any order over $95 (after discounts). To qualify, your cart total must exceed that amount after discounts.

Yes! Santo Remedio offers various expedited shipping options. These options are available to customers on our website during the checkout process at an additional cost and should allow you to receive your products on the following business day, or within 2 business days.

We currently ship our products to the Continental United States, Puerto Rico, Alaska, the Virgin Islands, and Hawaii. We hope to expand our shipping reach to other countries soon. Stay tuned.

If your order was damaged in transit or an incorrect item arrived, email us at [email protected] or give us a call at 1-855-REMEDIO from Monday through Friday from 8:30 am to midnight and weekends from 8:30 am to 11:00 pm EST, and we will be happy to help!

You can, as long as our warehouse hasn't processed it yet. We recommend that if you need to make any adjustments to your shipping address, you call us immediately at 1-855-REMEDIO, Monday through Friday, from 8:30 a.m. to midnight, and on weekends from 8:30 a.m. to 11:00 p.m., Eastern Time, so we can help you. It's extremely important that you carefully review the information you entered before processing your order to avoid these types of situations.

An order cannot be edited. That is, we cannot add or remove a product from it. However, we can cancel it, as long as our warehouse has not yet processed it, and generate a new one with the desired products. We recommend that if you need to make any adjustments, you call us immediately at 1-855-REMEDIO Monday through Friday, from 8:30 a.m. to midnight, and on weekends from 8:30 a.m. to 11:00 p.m., Eastern Time, so we can help you. 

It is extremely important that you carefully review the information you entered before processing your order to avoid these types of situations.

We accept Visa, MasterCard, American Express, and Discover, as well as Google Pay, Apple Pay, and Shop Pay. Choose whichever method you're most comfortable with. 

But remember, we’re always happy to answer your questions in person. Just email us at [email protected] or contact our customer service team at 1-855-REMEDIO from Monday through Friday from 8:30 am to midnight and weekends from 8:30 am to 11:00 pm EST.

Your card will be charged on the process date of your order.

We take our customers' security very seriously. We’ve made our website 100% secure and follow strict security procedures supported by the latest technology. When credit card information is transmitted to our payment processor, it is done so using SSL encryption.

If payment cannot be charged to your credit card or if a charge is refused for any reason, your order will automatically be suspended. We will then contact you to notify you and attempt to rectify the situation.

We cannot charge your card if it has expired. In that case, you will receive an email from us informing you that we are currently unable to process your order and will provide instructions on how to update your card information.

To receive exclusive discounts and promotions, make sure to subscribe to our email, check out our homepage, and follow us on social media.

If this is your first time shopping with us, call us at 1-855-736-3346. We may be able to give you a special welcome code!

Once you’ve clicked on the bag icon in the top right corner of your screen, review the contents of your cart and click "Checkout". Then, enter your discount code in the field marked "Discount Code" on your screen. Click "Apply” and your discount will be deducted from the total amount due.

If you have any issues applying your coupon code, please don’t hesitate to reach out to us at [email protected] or 1-855-REMEDIO from Monday through Friday from 8:30 am to midnight and weekends from 8:30 am to 11:00 pm EST.

We are sorry your discount code does not seem to work. There are a couple of different reasons why that may be the case:

• Are you trying to use more than one discount code? Please be aware that only one discount code can be used at a time.
• Are you trying to apply the discount code to products that are already discounted?
• Are you meeting all the requirements for the promotion? Does the discount only apply to certain products? Is there a minimum purchase required?

If you continue to have issues, please contact us at [email protected] or 1-855-REMEDIO from Monday through Friday from 8:30 am to midnight and weekends from 8:30 am to 11:00 pm EST.

Because your subscription already includes a 10% discount, we are unable to apply additional discount codes to your order. Feel free to apply your promo codes to any separate one-time order!

If you forgot to apply a promo code at checkout, please contact our customer service team as soon as possible. They will be able to apply the promo code for you.

We proudly stand behind the quality and efficacy of our products and offer a 30-day money-back guarantee, no questions asked. If you're not satisfied with your Santo Remedio product, contact us at [email protected] or 1-855-REMEDIO from Monday through Friday, 8:30 am to midnight; Saturdays & Sundays 8:30 am - 11 pm EST, within 30 days of the delivery of your order to be entitled to a full refund.

We do not offer exchanges at this time. We proudly stand behind the quality and efficacy of our products and offer a 30-day money-back guarantee. If you're not satisfied with your Santo Remedio product, simply contact us at [email protected] or 1-855-REMEDIO from Monday through Friday, 8:30 am to midnight; Saturdays & Sundays 8:30 am - 11:00 pm EST, within 30 days of the delivery of your order to be entitled to a full refund.

Once the products are returned to our warehouse and the refund has been processed administratively, you will be automatically refunded to the card used to purchase. 

The time it takes for you to see your refund may vary depending on your bank, but it shouldn't take more than 10 business days from the time it's processed.

Yes, you can cancel your order as long as our warehouse hasn't processed it. We recommend calling us immediately at 1-855-REMEDIO if you need to cancel for any reason. Our hours are Monday through Friday, 8:30 a.m. to midnight, and weekends from 8:30 a.m. to 11:00 p.m., Eastern Time, so we can assist you. If your order can't be canceled, please remember that you can take advantage of our 30-day money-back guarantee.

As a registered customer, we hold your shipping address, email address, and phone number to facilitate future orders. As a guest, the information provided will not be retained, and you’ll need to re-enter your information the next time you make an order. 

Additionally, as a registered customer, you'll be able to view your accumulated loyalty points when processing your order and redeem them before processing the order. This way, a discount will be applied to the total amount you owe.

If you are a registered customer, you can access your account by visiting our website at www.misantoremedio.com and logging in with your username and your password, so make sure to remember both when you create your account!

If you are having trouble accessing your account, there are several potential reasons why that may be the case. The most common of those reasons are:

• Your password may be incorrect, at which point in time you can request a password reset on the website by utilizing the function “Forgot your password?”, after which a reset password link will be sent to the email address we have on file for your account. 
• You might not have registered an account with us yet, and therefore, we don’t have your information in our system.

If you are still having trouble, we will be happy to sort out all your questions in person. Just call us at 1-855-REMEDIO or send us an email at [email protected]

We are sorry you are having trouble with the site! Please contact our customer service team at [email protected] or by calling 1-855-REMEDIO, Monday through Friday, 8:30 a.m. to midnight, and weekends, 8:30 a.m. to 11:00 p.m. EST, to get the help you need.

Remember to check your spam folder! If you still don’t receive an email with a password reset link, please make another request to reset your password from our site. Still no luck? Just email us at [email protected] or call 1-855-REMEDIO, Monday through Friday, 8:30 a.m. to midnight, and weekends, 8:30 a.m. to 11:00 p.m. EST, to get the help you need.

If you are a registered customer, for your future one-time orders, follow these steps to update your shipping address:

• Log into your account: https://misantoremedio.com/en/account/login?error=login_required
• Then click on "View Addresses"
• Here you can edit, delete and manage addresses
• Click the box “Set as Default” to determine your primary shipping address.

If your order is under subscription, please follow these steps: 

• Log into your account: https://misantoremedio.com/en/account/login?error=login_required
• Then click on "Subscriptions"
• Identify your active subscription and click "Edit Address."

Click on the "My Account" link on the screen, then click "Sign Out". You're now successfully logged out. We hope you'll come back soon!

If you want to opt out of our email marketing, you can open any of our emails and scroll down to the bottom of the message. Click on the “Unsubscribe” button to stop incoming emails. Please keep in mind that if you unsubscribe from our emails, you will still receive all your previously placed orders, as well as all the shipping and confirmation emails necessary to track your purchases.

If you're having trouble, please contact our customer service team at [email protected] or by calling 1-855-REMEDIO, Monday through Friday, 8:30 a.m. to midnight, and weekends, 8:30 a.m. to 11:00 p.m. EST, to get the help you need.

Your privacy is our priority. We maintain strong security measures to reduce the risk of loss, misuse, unauthorized access, disclosure, or alteration of your personal information. Additionally, we only provide additional marketing materials such as telephone calls, emails, SMS, or text with your explicit consent. Read our full Privacy Policy.

Currently, you can place your order as a one-time purchase or through a subscription. What’s the difference?

If you make a one-time purchase, we won’t store your payment information and won’t process any future orders unless you do it yourself or call us for help.

When you subscribe, you don’t have to worry anymore. We’ll securely store your payment information and automatically send you the selected product(s) at the chosen frequency. That way, you ensure you never run out of your favorite product and are always stocked up.

You’ll enjoy an additional discount on your favorite product by choosing the subscription option. Plus, we’ll take care of sending your next order automatically, so you won’t risk running out of your product by forgetting or not having time to reorder.

Of course. Your subscription gives you full flexibility to add, remove, or adjust product quantities at any time. Just make sure to make any changes before your next renewal date so they apply to your upcoming order.

If you need help, just email us at [email protected] or call us at 1-855-REMEDIO, Monday to Friday from 8:30 a.m. to midnight, and weekends from 8:30 a.m. to 11:00 p.m. (Eastern Time).

Absolutely! Just follow these steps:

• Log in to your account: https://misantoremedio.com/account/login?error=login_required
• Select “Subscriptions.”
• Click “Skip” to not receive the scheduled order. Keep in mind that if you skip, the following order will still be generated as scheduled unless you change the date or skip again.

If you need help, just email us at [email protected] or call us at 1-855-REMEDIO, Monday to Friday from 8:30 a.m. to midnight, and weekends from 8:30 a.m. to 11:00 p.m. (Eastern Time).

You can easily pause your subscription for one or more months. Just:

• Log in to your account: https://misantoremedio.com/account/login?error=login_required
• Select “Subscriptions.”
• Click “Change shipping frequency” to set when you want to receive your next order

For assistance, just email us at [email protected] or call us at 1-855-REMEDIO, Monday to Friday from 8:30 a.m. to midnight, and weekends from 8:30 a.m. to 11:00 p.m. (Eastern Time).

Absolutely! However, since subscriptions renew automatically, you need to contact us at [email protected] or call 1-855-REMEDIO, Monday to Friday from 8:30 a.m. to midnight, and weekends from 8:30 a.m. to 11:00 p.m. (Eastern Time), and we’ll gladly apply your points after the order has been processed.

For more details about the points you can get through the Loyalty Program, please click here.

There is no minimum subscription term. However, if you wish to cancel, we recommend doing so before your next billing date.

If you’re canceling because you’ve stocked up on product, remember you can change the products in your subscription and still keep your 10% discount. To do so:

• Log in to your account: https://misantoremedio.com/account/login?error=login_required
• Select “Subscriptions.”
• Click “Review this subscription” and then “Swap for a different product.”

Remember, you can also pause your subscription for one or more months!

If you still want to cancel completely:

• Log in to your account
• Select “Subscriptions.”
• Choose the subscription you want to cancel and click “Cancel.”

 Need help? Email us at [email protected] or call 1-855-REMEDIO, available Monday to Friday from 8:30 a.m. to midnight, and weekends from 8:30 a.m. to 11:00 p.m. Eastern Time.

As part of the Santo Remedio membership club, you can accumulate points and redeem them for discounts on your next product purchases.

You need to sign up on our page using the following link: https://misantoremedio.com/account/register. Enter the requested information and start earning points right away.

Once you register, you can earn points for every purchase you make, as well as for leaving a review of the product you bought, following us on Instagram or Facebook, for your birthday, for referring a friend, and more. The more you invest in your health, the more points you can earn!

At the top right corner of our page, click on Log In and enter your email and password. Once you access your account, follow the regular purchase process and, at checkout, select the option to redeem your points.

Keep in mind that for every 100 points, you’ll get a $5 discount. You can redeem as many points as you want.

If you need assistance redeeming your points, send us an email at [email protected] or contact our Customer Service team at 1-855-REMEDIO, Monday to Friday from 8:30 a.m. to midnight, and weekends from 8:30 a.m. to 11:00 p.m. (EST).

Points expire if you don’t perform any activity (purchase, redemption, referrals, etc.) within twelve (12) months.

We have three categories: Bronze, Silver, and Gold. All new customers who join the program automatically enter at the bronze level and remain there until they move up to a higher level. The program progressively rewards the customer based on their commitment to Santo Remedio.